[4335A] NOC Service Desk 1st line

Start date: October 2025
Clearance: NATO Cosmic Top Secret
Location: The Hague, Netherlands

Requirements:
• Experience working in IT Customer Support Centre
• Excellent working knowledge of networking protocols and technologies including Ethernet, LAN, WAN & Security
• Ethernet: Excellent understanding of VLANs, Spanning Tree
• LAN: Excellent understanding of DHCP, NAT, OSPF, HSRP/VRRP, HA technologies
• WAN: Excellent understanding of Metro Ethernet, MPLS, BGP, QoS
• Multicast: Understanding and experience troubleshooting Multicast in WAN-LAN
• Security: Strong understanding of policy based firewalls, content filtering, Intrusion, Prevention Systems, network monitoring systems, IPSEC and PKI
• Troubleshooting: Ability to analyze logs and diagnose network issues
• Work experience in roles requiring the ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
• Strong working knowledge of Infrastructure, including virtualization, Cisco equipment, VMWare ESX
• Good working knowledge for system administration on Windows and/or Linux
• Ability to develop and maintain clear and concise technical documentation, including procedures
• Relevant Cisco, VMWare, ITIL Foundation certification
• Practical skills in writing scripts to support repetitive tasks automation (Terraform, Bash, Python or Ansible)
• Current knowledge of DevOps principles
• Familiarity with VMWare NSX-T
• Experience working with software defined networking solutions